Careers

Responsibilities:

• Responsible for set up and configuration of customer/partner installations of Mobolize for SharePoint software.
• Respond to customer/partner support inquiries via email and phone.
• Perform problem diagnosis and provide a solution, in coordination with development team if necessary.
• Provide training to customers/partners in the use of Mobolize products during the implementation phase and ongoing as needed.
• Respond to pre-sales technical requests and participate in pre-sales client meetings to explain the software architecture, how it works and interacts with in the client infrastructure.  

Requirements: 

• Bachelors Degree in Computer Science or related field or equivalent experience.
• Must have 3+ years technical support (level 2 or higher) experience or equivalent.
• Must have experience in Microsoft SharePoint configuration, preferably with proficiency in SharePoint Designer.
• Must be proficient in the configuration of Windows clients and Windows servers.
• Should be proficient in HTML and CSS.
• Must have excellent communication skills, on the phone as well as in email.
• Must work well in a fast-paced collaborative team environment and be willing to work off-hours as needed.

You will interact with many groups - Customers/Partners, Development and Sales. We will count on you to respond knowledgably to pre-sales technical requests and participate in pre-sales client meetings to explain the software architecture and how it fits in to client infrastructure. 

It is vital that you communicate effectively with other customers/partners to facilitate quick and effective knowledge transfer of issues and ensure a closed loop on issues. In addition to getting the customer/partner up and running (installations), you will create case write-ups in the trouble ticket system and keep clients and internal departments abreast of developments and progress. Occasionally you may be called on for onsite visits based on customer issues that are experienced.